PROFESSIONAL EXPERIENCE
· Delivers Required in-house training curriculum
· Develops training calendars and schedules
· Forms and maintains effective partnerships with National Product Vendors, District and Store Leadership Teams
· Expert in identifying training requirements and implementing proven solutions that enhance productivity through the organization.
· Encourages innovation to develop new and better solutions
EMPLOYMENT HISTORY
The Home Depot April 1999-April 2009
Store Associate Trainer October 2005-April 2009
Led store associates through the development of course curriculum and intergraded regional training scheduling. Training classes included: Kitchen, Appliances, Décor, Paint, Professional Selling Skills, Product Knowledge and Design Skills Training.
o Responsible for Specialty Training at 11 stores. Approximately 45% of classes were 40 hours in duration.
o Assisted in 6 Regional Vendor Training events annually
o Lead Trainer for Opening 10 New Stores- coordinating all training needs of 130 associates and 6 trainers
o Led training for 36 stores in three states over 15 days in the roll-out of 20-20 Technologies updated computer design software program. This program added value to the organization by more efficiently and accurately designing new kitchen layouts for the consumer.
o Led Train the Trainers classes throughout the year
o Earned National Certification- Associate Kitchen and Bath Designer (AKBD)
Operations Trainer July 2004-October 2005
Led training classes in all aspects of operations, assisted with orientation training and taught company related skills to new Human Resource Managers. Training Classes included: Special Services System Training, Inventory Management, and Department Supervisor Training.
o Taught 8 classes monthly
o Worked one on one with Management to increase Training Curriculum percentage to 95% across the district
o Responsible for all training at 4 stores
o Developed PowerPoint presentation for Mass Orientation for new employees
District Orientation Trainer January 2001-July 2004
Led Training of newly Hired Associates; completing all required new hire paperwork. Training classes included: New Hire Orientation, Safety, Hazardous Materials, Markdowns, Professional Selling Skills, Cultivating the Customer, and Respect for all People.
o Led orientation 50 weeks a year for up to 65 participants
o Assisted Human Resource mangers in staffing, record retention, and tracking training of employees
Hourly Sales Floor Associate April 1999-January 2001
Worked as a liaison between store, vendor, installers, and customers to ensure satisfaction with product and service, in addition to ensuring appropriate staffing levels
o Supervised a team on 10 cashiers- training and performance reviews.
o Resolve customer issues: problem solving, product reordering and tracking.
o Work Multi-line Phone System to insure customers get the correct information in the least amount of time
Hardee’s June 1991-April 1999
General Manger September 1997-April 1999
Overall responsibility of a restaurant which generated approximately $1,000,000 sales annually with a staff of 40. Other positions held Assistant Manager, Breakfast Manger, and Cashier
o Staffing, training, scheduling, and evaluation
o Preparation and utilization of profit and loss statements
o Maintain stock, control waste, control payroll, maintain safety and quality standards
PROFESSIONAL TRAINING
Organization and Operation of Training and Development Programs (NCSU class EAC-582)
Needs Assessment and Task Analysis (NCSU class EAC-583)
Designing Instructional Systems in Training and Development (NCSU class- EAC 580)
Strategies for Teaching Adult Learners (AUO E6200)
Intro/Best Practices in Training & Development (AUO E6250)
Instructional Development & Delivery (AUO E6802)
Bell Leadership Training
Associate Kitchen and Bath Design
EDUCATION
1994 Bachelor of Science East Carolina University
12/2010 Masters of Adult Education & Training
Argosy University Online
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